Política de reembolso

Returns
You can return an item within 30 days of purchase. After 30 days we can’t offer a refund or exchange. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. We need a receipt or proof of purchase. Your order number works.

Items that can’t be returned
- Sale items. Only regular-priced items can be returned.
- Custom items, such as Custom Photo Stickers, because they are made just for you.
- “Seconds” items, which are discounted for small cosmetic marks and sold as described.
If one of these arrives damaged or defective, we still replace it.

Damaged or defective items
Email APlannersLife@hotmail.com with your order number and a photo of the problem. Damaged or defective items are replaced with the same item.

How to return an item
Please email us with your order number first so we know to expect your package. Mail returns to: A Planner’s Life, P.O. Box 260485, Tampa, FL 33685, United States. You pay the return shipping, and original shipping costs are not refunded. We recommend a shipping service with tracking, because we can’t refund a return we don’t receive.

Refunds
When your return arrives, we inspect it and email you to say whether the refund is approved. Approved refunds go back to your original payment method. Banks and card companies usually take 5 to 10 business days to post a refund. If it has been longer than that, check with your bank or card company first, then email us.

Exchanges
We only replace items that are defective or damaged, and we replace them with the same item. To get a different item, return the original for a refund and place a new order.

Questions? Email APlannersLife@hotmail.com or use the contact page. For lost or delayed packages, see our shipping policy.

Last updated: November 9, 2026