Shipping policy

Every order from A Planner’s Life is packed by hand and shipped from our studio in the Tampa Bay area of Florida. Here is what to expect from checkout to delivery.

Where we ship

We currently ship to addresses within the United States, including P.O. boxes. We are not able to ship internationally at this time.

Processing time

Orders are processed and packed within 5–7 business days (Monday through Friday, excluding U.S. holidays). Processing time is separate from transit time. Because every order is packed by hand, we appreciate your patience during busy seasons and holiday periods.

Shipping method and rates

Orders ship via USPS Ground Advantage. Shipping cost is calculated by USPS based on your delivery address and package weight, and the exact rate is shown at checkout before you pay. USPS estimates 2–5 business days in transit for Ground Advantage, though delivery times are set by the carrier and are not guaranteed.

Tracking

All orders ship with tracking. You will receive a shipping confirmation email with your tracking number as soon as your label is created. Tracking updates can take 24–48 hours to appear after the package is scanned by USPS.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we will contact you to arrange reshipment; additional postage may apply.

Lost, delayed, or damaged packages

Once a package is in the carrier’s hands, transit times and handling are outside our control, but we are happy to help. If your tracking has not updated in 7 business days, or your package arrives damaged, email APlannersLife@hotmail.com with your order number (and photos, if damaged) and we will work with you on a solution.

Questions

For anything shipping related, reach us at APlannersLife@hotmail.com or through the contact page. For returns and exchanges, see our refund policy.